Hospitality Consulting & Senior Recruitment
Consistency Built.
Growth Enabled.
Thirty-five years building hospitality businesses that work, across the United Kingdom, the United States and Kosovo.
The problem we solve
A good concept is not a business that works.
Most hospitality businesses do not fail on the idea. They fail on the execution that has to happen every day, in every shift, whether the owner is in the room or not.
The difference between a venue that survives and one that scales is rarely creativity. It is consistency: procedures people actually follow, managers who own their areas, and standards that hold on a Tuesday night in February.
That is the work we do.
What we do
Five areas where operations break, and where they hold
Each engagement starts where the need is greatest. Most clients begin with an assessment and build from there.
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01
Operational Assessments & Improvement Plans
An honest assessment of where the operation stands today, and a concrete plan to fix what is costing you.
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02
Standard Operating Procedures & Checklists
Procedures and checklists teams actually use in day-to-day work, not documents that live in a drawer.
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03
Employee Onboarding & Practical Training
A structured programme that gets new hires productive quickly and to the same standard every time.
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04
Management Development
Developing managers so they can own clear areas of responsibility without constant oversight.
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05
Digital Tools & Process Implementation
Selecting and implementing the tools that make operations easier, then making sure they get used.
Why HEG
Experience that has been tested, not theorised
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Operator, not consultant
Thirty-five years running venues, not advising from outside them. Every recommendation has been carried out on a real floor, under real pressure.
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Across every format
Coffee shop chains, bars, pubs, night clubs, boutique hotels, restaurant chains and multi-location groups. The patterns repeat; the fixes transfer.
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Built to outlast us
The measure of the work is whether standards hold after we leave. Systems your team owns, not dependency on an adviser.
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Three markets, one standard
Working across the United Kingdom, the United States and Kosovo means what we implement travels, and holds up in each.
The founder
Arbër Rozhaja
Thirty-five years in hospitality, from the floor to multi-site leadership, across three countries.
Arbër has built and rebuilt coffee shop chains, bars, pubs, night clubs, boutique hotels and restaurant groups. HEG exists because the same problem kept appearing in every one of them: good concepts undone by inconsistent execution.
Read the full storyLet’s talk about your business
A short conversation is usually enough to see where the gaps are, and whether we are the right fit.